Last updated: 26.06.2026
Little Monkey Kitchen respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, make an enquiry, place an order, book a table or interact with us online.
This policy applies to the website:
https://littlemonkeykitchen.co.uk
and any replacement or updated website operated by Little Monkey Kitchen.
1. Who we are
Little Monkey Kitchen is a Thai café, restaurant and takeaway based in Hitchin.
Business name: LITTLE MONKEY & FAMILY LTD
Address: 23 Bancroft, Hitchin, Hertfordshire, SG5 1JW
Telephone: 01462 337710
Email: [email protected]
For the purposes of data protection law, LITTLE MONKEY & FAMILY LTD is the data controller for the personal information collected through this website and during our customer communications.
2. What information we collect
We may collect and process the following types of personal information:
Information you provide directly
This may include:
- your name
- email address
- telephone number
- booking details
- order details
- delivery or collection information
- messages sent through our contact forms
- any other information you choose to provide when contacting us
Information collected automatically
When you visit our website, we may collect basic technical information, such as:
- IP address
- browser type
- device type
- pages visited
- approximate location based on website usage
- how you interact with the website
This information is normally collected through cookies, analytics tools or server logs.
3. How we use your information
We use your personal information to:
- respond to enquiries
- manage bookings or table reservations
- process takeaway, collection or delivery orders
- provide customer service
- deal with complaints, questions or feedback
- improve our website and services
- keep our website safe and secure
- understand how visitors use our website
- comply with legal, tax, accounting or regulatory obligations
We will only use your personal information where we have a lawful reason to do so.
4. Our lawful basis for using your data
Under UK data protection law, we rely on one or more of the following lawful bases:
Contract
We may use your information where it is necessary to provide a service you have requested, such as handling a food order, collection, delivery or booking.
Legitimate interests
We may use your information where it is necessary for the normal running of our business, including responding to enquiries, improving our services, protecting our website and managing customer relationships.
Consent
We may rely on your consent for certain activities, such as optional marketing communications or non-essential cookies where applicable.
Legal obligation
We may process certain information where required by law, including tax, accounting, health and safety, or regulatory requirements.
5. Online orders, bookings and third-party services
Our website may include links, buttons, forms, widgets or integrations provided by third-party platforms. This may include online ordering, payment processing, booking systems, maps, analytics tools or social media platforms.
When you use these third-party services, your information may also be processed by the relevant provider. Their own privacy policies will apply to the way they handle your data.
We recommend that you read the privacy policy of any third-party platform before submitting personal information through it.
6. Payments
If you place an order online and make a payment, your payment information is normally processed securely by a third-party payment provider. We do not usually store full card details on our website.
The payment provider may collect and process payment details, billing information and transaction information in accordance with its own privacy policy.
7. Marketing communications
We will only send you marketing emails or messages where we are legally allowed to do so.
You can unsubscribe from marketing communications at any time by following the unsubscribe link in the message or by contacting us directly.
We will never sell your personal information to third parties for marketing purposes.
8. How long we keep your information
We will only keep your personal information for as long as necessary.
This may depend on the reason we collected it, including:
- responding to your enquiry
- completing your booking or order
- maintaining business records
- dealing with complaints or disputes
- complying with tax, accounting or legal obligations
When your information is no longer needed, we will delete it securely or anonymise it.
9. Sharing your information
We may share your information with trusted third parties where necessary, including:
- website hosting providers
- online ordering platforms
- payment processors
- booking or reservation platforms
- delivery partners, where applicable
- IT support providers
- analytics providers
- professional advisers, such as accountants or legal advisers
- regulators or authorities, where required by law
We only share personal information where necessary and where appropriate safeguards are in place.
10. International transfers
Some third-party platforms or service providers may process data outside the UK. Where this happens, we expect appropriate safeguards to be used so that your personal information remains protected in line with applicable data protection laws.
11. How we protect your information
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
These steps may include secure website hosting, access controls, password protection, trusted third-party providers and secure communication methods where appropriate.
However, no website or online system can be guaranteed to be completely secure.
12. Your rights
Under UK data protection law, you may have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct inaccurate or incomplete information
- ask us to delete your information in certain circumstances
- ask us to restrict how we use your information
- object to certain types of processing
- withdraw consent where we rely on consent
- ask for your data to be transferred to another provider, where applicable
To exercise your rights, please contact us using the details below.
We may need to verify your identity before responding to your request.
13. Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the website to work properly. Others may help us understand how visitors use the website or improve the customer experience.
For more information, please see our Cookie Policy.
14. Links to other websites
Our website may contain links to third-party websites, including online ordering platforms, social media pages or review platforms.
We are not responsible for the privacy practices or content of those websites. You should read their privacy policies before providing any personal information.
15. Complaints
If you have a question or concern about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.
16. Contact us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
Little Monkey Kitchen
23 Bancroft
Hitchin
Hertfordshire
SG5 1JW
Email: [email protected]
Telephone: 01462 337710
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.